Privacy Policy

Introduction

CES Tuition ("we", "our", or "us") operates a calendar and booking management application. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Personal Information

• Name and email address (for account creation)
• Contact details (phone number for WhatsApp notifications, if provided)
• Billing address (for invoice generation)
• WhatsApp messaging preferences

QuickBooks Data

• Customer information
• Invoice data
• Payment records
• Tax information

Usage Data

• Login information
• Booking and appointment data
• Credit purchase history
• WhatsApp notification delivery status
• Communication preferences (email and WhatsApp settings)

How We Use Your Information

We use collected information to:

• Manage your calendar bookings and appointments
• Generate invoices through QuickBooks
• Process credit purchases
• Send booking confirmations and reminders via email and WhatsApp
• Send administrative notifications (cancellations, rescheduling, chat messages)
• Provide customer support
• Respect your communication preferences (opt-in/opt-out for WhatsApp)

WhatsApp and SMS Messaging

Opt-In and Consent

• By providing your mobile phone number and opting in, you consent to receive text messages (SMS) and WhatsApp messages from CES Tuition
• Messages include booking confirmations, lesson reminders, cancellations, rescheduling notifications, and chat messages
• Consent is not a condition of purchase or service
• You may opt-in through our website during registration or in your account settings
• Message frequency varies based on your bookings and activity

Mobile Information Protection

We do not share your mobile phone number or messaging consent information with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely for delivering CES Tuition service notifications through Twilio WhatsApp Business API. Information may be shared with subcontractors (such as Twilio) only to support customer service and message delivery.

Opt-Out and Communication Preferences

• You can opt-out of WhatsApp notifications at any time through your account settings
• Reply STOP to any message to unsubscribe from future messages
• Reply HELP to any message for support information
• Opting out will not affect your ability to use CES Tuition services, but you will not receive automated notifications

Message Costs

• Message and data rates may apply based on your mobile carrier plan
• We do not charge for messages, but your carrier may

Supported Carriers

• Our messaging service is compatible with major carriers
• Contact us if you experience delivery issues

Data Storage and Security

• Data is stored securely on Render.com cloud hosting
• We use industry-standard encryption for data transmission
• QuickBooks OAuth tokens are stored encrypted
• We implement appropriate security measures to protect your data

Data Sharing

We DO NOT:

• Sell your personal information to third parties
• Share your data with advertisers
• Use your data for purposes other than app functionality
• Share your mobile phone number or SMS/WhatsApp opt-in data with third parties or affiliates for marketing or promotional purposes

We DO share data with:

• QuickBooks (Intuit) - for invoice and payment processing only
• Render.com - our hosting provider for secure data storage
• Twilio WhatsApp Business API - solely for delivering service notifications and messages you have consented to receive

Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Disconnect QuickBooks integration at any time

Data Retention

• Account data is retained while your account is active
• Upon account deletion, personal data is removed within 30 days
• Financial records may be retained longer for legal compliance

Third-Party Services

Our app integrates with:

• QuickBooks (Intuit): For invoicing and payment processing
• Render.com: For application hosting
• Twilio WhatsApp Business API: For sending WhatsApp notifications (booking confirmations, reminders, cancellations, and chat messages)

Each service has its own privacy policy governing their use of your data.

Cookies and Tracking

Our website uses essential cookies to:

• Maintain your login session
• Remember your preferences
• Ensure secure authentication

We do not use third-party advertising or tracking cookies. Session cookies are deleted when you log out or close your browser.

International Data Transfers

Your data may be stored and processed in data centers operated by our hosting provider (Render.com) which may be located in different countries. We ensure appropriate safeguards are in place for international data transfers.

Legal Compliance

GDPR (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

CCPA (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

Children's Privacy

Our service is intended to be used by both parents and school students in order to request and monitor tuition needs and schedules. We collect information from students only with parental consent and oversight. Parents and guardians have full control over their children's accounts and data.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date.

Compliance

This app complies with applicable data protection regulations and QuickBooks API requirements.